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You may return most items purchased at WarriorsTeamStore.com within 30 days of delivery for a full refund. Items not subject to return are Custom Jerseys and/or worn or damaged items. We'll also pay the return shipping cost if the return is a result of our error, for example wrong size or item shipped.
Need to Return an Item?
Our Returns Center will guide you through the return process and provide you with a printable return authorization slip. In order to contact our Return Center please call
(800) 833-9800 or e-mail us at teamstore@gs-warriors.com
| Exchanging an Item |
| The packing slip in your package will contain detailed instructions for exchanging an item. Here are the basic steps: |
- Please refer to your packing slip for return information.
- Pack the item securely in the original package, if possible.
- Enclose a copy of the original packing list with the item. Be sure to keep a copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
- All products must be returned in good condition, in original packaging (whenever possible), and with all tags, paperwork, parts and accessories to ensure full credit.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
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WARRIORSTEAMSTORE.COM
1957 Davis Street
San Leandro, CA 94577
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- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
- You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
| Holiday Return Policy |
During the busy holiday shopping season, we're making things a little easier on you. Our normal 30-day return policy has been extended for all holiday purchases made between November 1 and December 31. If you are not satisfied with your gift purchase made during this time, simply return it by January 31, according to our Return Instructions.
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit. All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
| Damaged or Defective Items |
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If you receive a damaged or defective item, contact a Customer Service specialist within 30 days of delivery at
(800) 833-9800 or by e-mail at teamstore@gs-warriors.com. Please supply the specialist with your order number, item number and tracking number from your original confirmation e-mail. The specialist will also need your e-mail address and phone number. WarriorsTeamStore.com will make every reasonable effort to replace the item in a timely manner. We will cover shipping charges if there was damage to the item due to shipping.
If there is extensive damage to the carton, contact a Customer Service specialist immediately at
(800) 833-9800 or by e-mail at teamstore@gs-warriors.com. Please have your order number available when you contact the Customer Service specialist. |
| Credit |
| You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. |
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